Customer and Patients Privacy Policy understands that you care how information about you is used and shared. We appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. Any reference to, hereafter, refers to it, its agents, affiliates, related companies, subsidiaries, and parent company. By visiting, you are accepting the practices described in this Customer and Patients Privacy Notice.

Information We Collect
We recognise your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our site to provide you with a superior shopping experience and customer service. Information is never supplied to third parties.

Your Account
When you place an order, we will ask you to set up "your account", which includes your name, e-mail address, password, phone numbers, shipping address, product details, and preferred method of contact. If you are not the actual patient, we will ask you for the patient's name and contact information and your connection to the patient. At your discretion you may supply the patient's social security number, which can be helpful in expediting a speedy delivery. We also require your physician's name and phone number in case we need to clarify information regarding your prescription. Using your account information, we will send you communications that we believe are relevant to you regarding your order. We will not communicate with you with matters not relating to an order other than in response to questions that you have asked. Please do not supply a fax number unless you can receive confidential information at that fax number. If you would like to review or revise the information we have in your account, you may access such information by Log-In Tab on any screen at any time.

Your Prescription Information
To fill your prescription medicines order, we require a copy of a prescription from a licensed physician who is providing treatment to you. We protect all of your information against unauthorised access or release. A copy of your prescription will always be included with your shipment.

When you place an order online, your personal information is encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

To personalise your experience at, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. We use cookies to let us know that you are a prior visitor and to retrieve certain information previously provided by you and also to let us know how you found us (e.g., through a particular web site). Cookies are not used to access information entered on the secure server. This information can only be accessed when you enter your email address and password.

Your Consent
By using our Web site, you consent to the collection, use, and disclosure of information by and to the terms of this privacy policy. If we ever change our privacy policy, we will post any changes on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. If we were to make a material change to our privacy policy, we will post a notice on our Web site.

Conditions of Use, Notices, and Revisions
If you choose to visit, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the E.U. If you have any concern about privacy at, please send us a thorough description to, and we will try to resolve it. This Notice and the Conditions of Use may change and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. You should check our Web site frequently to see recent changes.

Automatic Information
Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) click stream to, through, and from our Web site, including date and time; cookie number; products you viewed, and phone number used to call any of our free phone or toll free numbers.

Your Comments
We welcome your feedback. If you have questions or comments about our privacy policies, feel free to send an email to or call one of our phone numbers.

Last updated: July 16, 2020.